Every Reservation Enquiry Answered. Every Guest Request Captured.
Frontly is the AI calling platform for Australian hotels, motels, and boutique accommodation. Takes booking enquiries 24/7, handles in-stay guest requests, and captures every interaction in your Frontly dashboard across all your properties. Flat rate. No per-minute billing.
THE PROBLEM
Unanswered Calls Are Unfilled Rooms
21x
more likely to secure a booking if you respond to an enquiry within 5 minutes
Source: Harvard Business Review
After hours.
Travellers research and book outside business hours. Unanswered calls after 5pm often mean a booking at your competitor.
< 5 sec
Frontly's average answer time. Every reservation enquiry handled before the caller moves on.
HEAR IT FOR YOURSELF
Your AI Agent Is Ready to Talk
Call our AI agent right now. It'll handle a hotel reservation enquiry, just like it would for your property. No signup required.
Test Call
Talk to the AI agent right now from your browser. Hear how Frontly will sound for your business in about 30 seconds.
- Hear a real AI agent handle a typical inbound call
- About 30 seconds from click to first hello
- No signup, no card, no waiting on a sales rep
HOW IT WORKS
Live in Under a Day. Across All Your Properties.
Connect Your Phone
Forward your existing hotel line or get dedicated AI numbers per property. No hardware changes needed.
We Configure Your Workflow
Our team builds call flows around your property types, room categories, rate structures, and how you handle different guest scenarios.
Go Live
Frontly answers every call, handles reservation enquiries, manages guest requests, and routes calls to the right team, across all properties from one dashboard.
Connect Your Phone
Forward your existing hotel line or get dedicated AI numbers per property. No hardware changes needed.
We Configure Your Workflow
Our team builds call flows around your property types, room categories, rate structures, and how you handle different guest scenarios.
Go Live
Frontly answers every call, handles reservation enquiries, manages guest requests, and routes calls to the right team, across all properties from one dashboard.
Visual Workflow Builder
Design Call Flows Without Code
We Build It For You
Our team designs and configures your custom workflows based on your exact business requirements.
Pre-Built Templates
Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.
Fully Customisable
Tweak every word your AI says. Make changes yourself anytime after launch.
Drag-and-Drop Builder
10+ building blocks you can rearrange, duplicate, and configure without code.
Intelligent Branching
Route calls based on caller intent, time of day, property type, or any custom rule.
Cross-Call Memory
Your AI Remembers Every Caller
- Returning callers recognised instantly
- Caller preferences and history recalled across every call
- No repeating themselves, ever
- Full caller history at your fingertips
Frontly Dashboard
Your Cockpit For Every Call, Booking and Outcome
Every Booking In One Place
Inbound and outbound bookings land in your Frontly dashboard. Your team logs in each morning and acts on what came in overnight.
Full Transcript on Every Call
Every conversation is transcribed and stored. No more 'what did the caller actually say' guessing.
Cross-call History at a Glance
See every call from a returning customer, with the AI's qualifying answers and outcome already tagged.
Email + SMS as Workflow Tools
Configure the AI to email a confirmation, SMS a reminder, or alert your on-call team. As a workflow tool, not an integration project.
Live Status Across Inbound + Outbound
Watch active calls, in-progress campaigns, and capacity across all your AI agents from a single screen.
Outbound Campaign Manager
One of the First AI Phone Systems With Full Outbound Capability
Automated Outreach at Scale
Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.
Multiple Campaign Agents
Design different outbound agents for different scenarios. Activate the right one when you need it.
Same Workflow Designer
Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.
ACMA Compliant by Default
Every outbound call follows Australian telecommunications regulations. Compliance is built in, not bolted on.
Real-Time Call Outcomes
Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.
FAQ
Frequently Asked Questions
Ready to Capture Every Booking Enquiry?
Set up your AI front desk in under a day. No lock-in. No credit card required.