Frontly vs Voqo AI
Both Frontly and Voqo AI are Australian AI receptionist platforms. Frontly gives you flat-rate unlimited calls, a visual workflow builder, cross-call memory, and every integration included. Voqo AI is credit-based and charges extra as your call volume grows.
- Flat-rate unlimited inbound calls, not credit-based billing that runs out during busy months
- Visual workflow builder lets you tweak call flows without code (Voqo has no equivalent)
- Cross-call memory recognises returning callers and recalls their history
- Bookings captured in your Frontly dashboard, ready for your team to act on
- SMS automation live today (Voqo shows 'coming soon')
- Email follow-up on every lead (Voqo does not offer)
- Up to 200 outbound AI agents per customer (Voqo is inbound-first)
- $0 setup fee and month-to-month contract (same as Voqo here)
Billing & Value
| Feature | Frontly | Voqo AI |
|---|---|---|
| Flat-Rate Monthly Pricing | Yes | No |
| Unlimited Inbound Calls | Yes | No |
| Credit-Based Billing (bill shock risk) | No | Yes |
| All Features Included | Yes | Tiered |
| $0 Setup Fee | Yes | Yes |
| No Lock-in Contract | Yes | Yes |
Flat-Rate Monthly Pricing
Frontly
YesVoqo AI
NoUnlimited Inbound Calls
Frontly
YesVoqo AI
NoCredit-Based Billing (bill shock risk)
Frontly
NoVoqo AI
YesAll Features Included
Frontly
YesVoqo AI
Tiered$0 Setup Fee
Frontly
YesVoqo AI
YesNo Lock-in Contract
Frontly
YesVoqo AI
YesWorkflow & AI
| Feature | Frontly | Voqo AI |
|---|---|---|
| Visual Workflow Builder | Yes | No |
| Cross-Call Memory | Yes | No |
| White-Glove Onboarding | Yes | Limited |
| Natural Conversation AI | Yes | Yes |
| Custom Persona & Voice | Yes | Limited |
| Knowledge Base (RAG) | Yes | No |
Visual Workflow Builder
Frontly
YesVoqo AI
NoCross-Call Memory
Frontly
YesVoqo AI
NoWhite-Glove Onboarding
Frontly
YesVoqo AI
LimitedNatural Conversation AI
Frontly
YesVoqo AI
YesCustom Persona & Voice
Frontly
YesVoqo AI
LimitedKnowledge Base (RAG)
Frontly
YesVoqo AI
NoOutbound Campaigns
| Feature | Frontly | Voqo AI |
|---|---|---|
| Outbound Campaign Manager | Yes | Yes |
| Multiple Campaign Agents | Yes | No |
| ACMA Compliance Built In | Yes | Yes |
| Real-Time Campaign Analytics | Yes | Limited |
| Smart Retry Logic | Yes | No |
Outbound Campaign Manager
Frontly
YesVoqo AI
YesMultiple Campaign Agents
Frontly
YesVoqo AI
NoACMA Compliance Built In
Frontly
YesVoqo AI
YesReal-Time Campaign Analytics
Frontly
YesVoqo AI
LimitedSmart Retry Logic
Frontly
YesVoqo AI
NoCapture & Delivery
| Feature | Frontly | Voqo AI |
|---|---|---|
| Bookings captured in vendor's own dashboard | Yes | Limited |
| SMS automation as workflow tool | Yes | Coming soon |
| Email automation as workflow tool | Yes | No |
| Up to 200 outbound AI agents per customer | Yes | No |
| Call transcripts in dashboard | Yes | Yes |
| Call recording with consent | Yes | Yes |
Bookings captured in vendor's own dashboard
Frontly
YesVoqo AI
LimitedSMS automation as workflow tool
Frontly
YesVoqo AI
Coming soonEmail automation as workflow tool
Frontly
YesVoqo AI
NoUp to 200 outbound AI agents per customer
Frontly
YesVoqo AI
NoCall transcripts in dashboard
Frontly
YesVoqo AI
YesCall recording with consent
Frontly
YesVoqo AI
YesCompliance & Data
| Feature | Frontly | Voqo AI |
|---|---|---|
| Australian Data Sovereignty | Yes | Implied |
| ACMA Compliance (explicit) | Yes | Unstated |
| Privacy Act 1988 Compliance | Yes | Unstated |
| Unlimited Concurrent Calls | Yes | No |
Australian Data Sovereignty
Frontly
YesVoqo AI
ImpliedACMA Compliance (explicit)
Frontly
YesVoqo AI
UnstatedPrivacy Act 1988 Compliance
Frontly
YesVoqo AI
UnstatedUnlimited Concurrent Calls
Frontly
YesVoqo AI
NoDEEP DIVE
Key Differences Explained
Flat Rate vs Credit-Based: Why It Matters at Volume
Voqo AI starts at $50/mo for roughly 120 minutes of talk time (6,000 credits at $0.01 each). Sounds cheap, but an active real estate agency burning 20+ calls per day will chew through a starter plan in days. Voqo's Top Agent tier is $110/mo for ~240 minutes, and Top Agency is $500/mo for ~20 hours. The busier you get, the bigger your bill. Frontly is flat rate. Handle 10 calls or 500 calls: your bill does not change.
Visual Workflow Builder vs Template-Only
Voqo uses templates and configuration options but does not offer a full visual drag-and-drop call flow builder. With Frontly, you can see every decision point, every branching rule, and every fallback message in one visual canvas. Change the script, reroute based on caller intent, or add a new integration in minutes. No ticket to support, no waiting.
Cross-Call Memory (Frontly Only)
A tenant who called last week about a broken heater calls again. Frontly recognises them and greets them by name, remembers the prior issue, and can check in on whether it was resolved. Voqo AI does not offer cross-call memory. Every call starts from scratch.
Inbound + Outbound on One Platform
Voqo focuses primarily on inbound. Frontly runs both inbound call answering AND outbound campaigns from the same dashboard at the same flat rate. Up to 200 outbound AI agents per customer, calling in parallel. Recall, arrears, follow-up, sales discovery, all without buying a second product or reaching for a separate dialler.
Contact Us for Pricing
All features included. Unlimited inbound calls. No overage risk.
Credit-based usage. Active agencies exhaust starter credits in days.
FAQ
Frequently Asked Questions
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