Is Frontly better than ReelAI?

Frontly offers several features ReelAI does not, including a visual workflow builder, cross-call memory, unlimited concurrent calls, flat-rate pricing, and outbound campaigns at scale. Both serve Australian business, but Frontly gives you more control, better value, and bookings captured in your Frontly dashboard.

Can I switch from ReelAI to Frontly easily?

Yes. Our team will help migrate your existing call flows and set up your Frontly account at no extra cost. Most agencies complete the switch within a day.

How does Frontly's pricing compare to ReelAI?

ReelAI charges $497-997/month with usage-based limits. Frontly uses flat-rate monthly pricing with no per-minute charges, so you always know what you'll pay.

Frontly vs ReelAI

Both Frontly and ReelAI are Australian AI calling platforms. Frontly gives you a visual workflow builder, unlimited concurrent calls, cross-call memory, inbound + outbound on the same plan, and flat-rate pricing. ReelAI does not offer any of these.

Why agencies choose Frontly over ReelAI

Visual workflow builder: design call flows without code (ReelAI has no equivalent)
Flat-rate pricing with no per-call charges and no overage surprises (ReelAI charges per-call with usage limits)
Inbound + outbound on the same plan, with up to 200 outbound AI agents per customer
Unlimited concurrent calls with no bottlenecks during peak enquiry times
Cross-call memory: returning callers recognised and recalled across every call
Every booking captured in your Frontly dashboard, ready for your team to act on

Call Handling

Feature	Frontly	ReelAI
Inbound Call Answering	Yes	Yes
Outbound AI Calling	Yes	Yes
Unlimited Concurrent Calls	Yes	No
After-Hours Coverage	Yes	Yes
Smart Call Routing by Intent	Yes	No
Warm Transfer to Human Agent	Yes	No
Voicemail Capture with Urgency Flags	Yes	No

Inbound Call Answering

Frontly

ReelAI

Outbound AI Calling

Frontly

ReelAI

Unlimited Concurrent Calls

Frontly

ReelAI

After-Hours Coverage

Frontly

ReelAI

Smart Call Routing by Intent

Frontly

ReelAI

Warm Transfer to Human Agent

Frontly

ReelAI

Voicemail Capture with Urgency Flags

Frontly

ReelAI

AI Capabilities

Feature	Frontly	ReelAI
Visual Workflow Builder	Yes	No
Cross-Call Memory	Yes	No
Knowledge Base with RAG	Yes	No
Natural Language Understanding	Yes	Yes
Custom Voice & Personality	Yes	Limited
Multi-Language Support	Yes	No

Visual Workflow Builder

Frontly

ReelAI

Cross-Call Memory

Frontly

ReelAI

Knowledge Base with RAG

Frontly

ReelAI

Natural Language Understanding

Frontly

ReelAI

Custom Voice & Personality

Frontly

ReelAI

Limited

Multi-Language Support

Frontly

ReelAI

Outbound Campaigns

Feature	Frontly	ReelAI
Campaign Manager Dashboard	Yes	No
Multiple Campaign Agents	Yes	No
Smart Retry Logic	Yes	No
Concurrent Call Control	Yes	No
Real-Time Campaign Analytics	Yes	No
Call Outcome Tracking	Yes	No

Campaign Manager Dashboard

Frontly

ReelAI

Multiple Campaign Agents

Frontly

ReelAI

Smart Retry Logic

Frontly

ReelAI

Concurrent Call Control

Frontly

ReelAI

Real-Time Campaign Analytics

Frontly

ReelAI

Call Outcome Tracking

Frontly

ReelAI

Capture & Delivery

Feature	Frontly	ReelAI
Bookings captured in vendor's own dashboard	Yes	Limited
Email notifications as workflow tool	Yes	Yes
SMS notifications as workflow tool	Yes	No
Live call status + transcripts in dashboard	Yes	Yes
Up to 200 outbound agents per customer	Yes	No

Bookings captured in vendor's own dashboard

Frontly

ReelAI

Limited

Email notifications as workflow tool

Frontly

ReelAI

SMS notifications as workflow tool

Frontly

ReelAI

Live call status + transcripts in dashboard

Frontly

ReelAI

Up to 200 outbound agents per customer

Frontly

ReelAI

Pricing & Value

Feature	Frontly	ReelAI
Flat-Rate Pricing	Yes	No
No Per-Minute Charges	Yes	No
All Features Included	Yes	No
Free Onboarding & Setup	Yes	Paid
Free Workflow Customisation	Yes	No

Flat-Rate Pricing

Frontly

ReelAI

No Per-Minute Charges

Frontly

ReelAI

All Features Included

Frontly

ReelAI

Free Onboarding & Setup

Frontly

ReelAI

Paid

Free Workflow Customisation

Frontly

ReelAI

Compliance & Security

Feature	Frontly	ReelAI
Australian Data Sovereignty	Yes	Yes
ACMA Compliance Built-In	Yes	Yes
Do Not Call Register Integration	Yes	No
Calling Hours Auto-Enforcement	Yes	No
Public Holiday Awareness	Yes	No
Privacy Act Compliant	Yes	Yes

Australian Data Sovereignty

Frontly

ReelAI

ACMA Compliance Built-In

Frontly

ReelAI

Do Not Call Register Integration

Frontly

ReelAI

Calling Hours Auto-Enforcement

Frontly

ReelAI

Public Holiday Awareness

Frontly

ReelAI

Privacy Act Compliant

Frontly

ReelAI

DEEP DIVE

Key Differences Explained

Visual Workflow Builder vs Black-Box AI

Frontly's drag-and-drop workflow builder lets you design exactly how your AI handles every call scenario, from buyer enquiries to tenant maintenance requests. ReelAI uses a black-box approach where you describe what you want and hope the AI figures it out. With Frontly, you're in complete control.

Inbound + Outbound on One Platform

ReelAI focuses on inbound. Frontly runs both inbound call answering AND outbound campaigns from the same dashboard at the same flat rate. Up to 200 outbound AI agents per customer. Run a recall list, an arrears chase, or a sales discovery campaign without buying a second product.

Flat-Rate vs Per-Minute Pricing

ReelAI charges between $497-997/month with usage limits. Frontly uses flat-rate pricing, so you know exactly what you'll pay every month regardless of how many calls your AI handles. No surprises on your bill.

Contact Us for Pricing

Frontly

Flat monthly rate

All features included. No per-minute charges.

ReelAI

$497-997/mo + usage limits

Tiered pricing with usage limits and overage charges.

Also See

Frontly vs Voqo AI Frontly vs AiDial Frontly vs Smith.ai Frontly vs OfficeHQ Frontly vs Aircall Frontly vs Virtual Receptionist Services Frontly vs Generic AI Platforms (Bland, Vapi, Air AI)Frontly vs Human Receptionist

FAQ

Frequently Asked Questions

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