Unlimited AI Calls. One Flat Rate. Built for Australia.
Frontly answers every inbound call 24/7, books appointments, qualifies leads, and syncs to your CRM. Every integration included. Flat monthly rate. No per-minute billing. Australian data hosting. ACMA compliant. Live in under a day.
THE PROBLEM
Every Missed Call Is Lost Business
Most enquiries happen when you can't answer. Frontly makes sure you never miss another opportunity.
21x
Higher chance to win when you respond instantly
Customers choose the first business that responds. Delays mean lost deals.
Respond First. Win More.24/7
Capture enquiries even after hours
Calls come when you're busy, driving, or closed. Frontly answers every time.
Never Miss a Call< 5 sec
Instant answer, zero wait time
No rings. No hold music. No voicemail. Just immediate response.
Speed Wins Customers+100%
Every enquiry captured and qualified
Frontly collects caller details, intent, and routes leads so your team can act fast.
Turn Calls Into LeadsHEAR IT FOR YOURSELF
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HOW IT WORKS
Live in Under a Day. No Code Required.
Connect Your Phone
Forward your existing office line or get a dedicated AI number. No hardware. No IT project.
We Design Your Workflow
Our team learns how your business operates and builds a custom call flow around your exact requirements: your terminology, your hours, your rules.
Go Live
Frontly answers every call, handles enquiries, books appointments, and syncs to your systems automatically.
Connect Your Phone
Forward your existing office line or get a dedicated AI number. No hardware. No IT project.
We Design Your Workflow
Our team learns how your business operates and builds a custom call flow around your exact requirements: your terminology, your hours, your rules.
Go Live
Frontly answers every call, handles enquiries, books appointments, and syncs to your systems automatically.
YOUR INDUSTRY
Built for the Way You Work
Every Frontly deployment is configured around your specific call patterns, terminology, and workflows. Pick your industry to see exactly how it works for you.
Real Estate Agencies
Never miss a property enquiry. Frontly handles buyer and tenant calls 24/7, books viewings, qualifies leads, and syncs directly to your CRM.
Property Management
Handle tenant calls, maintenance requests, rental arrears follow-ups, and inspection bookings 24/7. Frontly syncs to PropertyMe, Console Cloud, and MRI Property Tree.
Trades & Home Services
Never miss a job while you're on the tools. Frontly answers calls 24/7, books jobs into ServiceM8, and triages emergencies in Australian accent.
Dental Practices
Keep every chair full. Frontly books appointments, manages cancellations, runs AHPRA-aligned recall campaigns, and handles patient enquiries 24/7 while you're with patients.
General Practice
Manage appointment demand without adding reception staff. Frontly handles booking requests, repeat script enquiries, and referral calls around the clock.
Law Firms & Legal Practices
Capture every client intake call. Frontly handles after-hours enquiries, runs conflict-of-interest screening, books consults, and syncs to Clio, Actionstep, or LEAP.
IT Services & MSPs
Stop losing tickets to voicemail. Frontly answers client calls 24/7, triages by SLA, creates tickets in ConnectWise, Autotask, Freshdesk, or Zendesk, and escalates true emergencies to the on-call engineer.
Accounting & Bookkeeping
Keep your phone covered through tax season and BAS quarters. Frontly answers client calls 24/7, books meetings, triages urgent queries, and syncs to Xero, MYOB, and QuickBooks.
Hotels & Hospitality
Never leave a reservation enquiry unanswered. Frontly handles booking calls, room enquiries, and guest requests 24/7, across multiple properties from a single dashboard.
General Reception
A professional first impression on every call, every time. Frontly answers, qualifies, and routes calls exactly as a trained receptionist would, without the overhead.
Small Business
Whether you're a plumber, electrician, travel agent, or local service business, Frontly answers your calls, captures job details, and books you in while you're on the tools.
THE PRODUCT
More Than an Answering Service
Frontly doesn't just pick up the phone. It qualifies, books, follows up, and reports, so every call drives a real business outcome.
Visual Workflow Builder
Design Call Flows Without Code
We Build It For You
Our team designs and configures your custom workflows based on your exact business requirements.
Pre-Built Templates
Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.
Fully Customisable
Tweak every word your AI says. Make changes yourself anytime after launch.
Drag-and-Drop Builder
10+ building blocks you can rearrange, duplicate, and configure without code.
Intelligent Branching
Route calls based on caller intent, time of day, property type, or any custom rule.
Cross-Call Memory
Your AI Remembers Every Caller
- Returning callers recognised instantly
- Caller preferences and history recalled across every call
- No repeating themselves, ever
- Full caller history at your fingertips
Instant Enquiry Follow-Up
New Enquiry In. AI Calls Back Within Minutes.
- Auto-parses incoming enquiry emails from any source
- Automatic contact creation in your CRM
- AI follow-up call dispatched in minutes
- SLA tracking and response time reporting
Outbound Campaign Manager
One of the First AI Phone Systems With Full Outbound Capability
Automated Outreach at Scale
Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.
Multiple Campaign Agents
Design different outbound agents for different scenarios. Activate the right one when you need it.
Same Workflow Designer
Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.
ACMA Compliant by Default
Every outbound call follows Australian telecommunications regulations. Compliance is built in, not bolted on.
Real-Time Call Outcomes
Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.
RESULTS
What Our Customers Are Seeing
< 2 min
Average time from new enquiry to first AI response
24/7
Call coverage including after hours, weekends, and public holidays
Under a day
Average time from sign-up to live calls
$0
Extra staffing cost to handle after-hours call volume
“I was sceptical about AI handling our calls, but after the test call I was sold. Callers genuinely can't tell the difference. We've saved over $60K in receptionist costs this year.”
Emma Rodriguez
Director, Silvercrest Property Group
WHY FRONTLY
Four Things No Other AI Receptionist Gives You
The Australian AI phone answering market is crowded. Here is what makes Frontly structurally different.
Flat rate. No bill shock.
Your bill stays flat whether you take 10 calls or 200. No per-minute billing, no per-call surcharges, no overage panic. Competitors on per-minute plans charge 3 to 10 times more at volume.
Every integration included.
PropertyMe, Rex, VaultRE, ServiceM8, Cliniko, Clio, Microsoft 365, Google Workspace, Zapier. No add-on fees. No compliance modules sold separately. No integration paywall.
Australian-hosted. ACMA compliant.
Your caller data never leaves Australia. ACMA compliant on every outbound call. Privacy Act 1988 compliant. Australian accent. Built by an Australian team, for Australian business.
Turnkey, not DIY.
We design your call flow with you and you go live in under a day. No developers required, no $1,500 to $3,000 setup fees, no lock-in contract. Cancel any time.
HOW WE COMPARE
Frontly vs the Competition
A feature-by-feature comparison against the AI receptionist platforms Australian businesses actually shortlist. Flat-rate, all-inclusive, and built for Australia.
| Feature | Frontly | ReelAI | Voqo AI | AiDial | Upfirst | Phonely | My AI Front Desk | Smith.ai |
|---|---|---|---|---|---|---|---|---|
| Core Capabilities | ||||||||
| 24/7 Inbound Call Answering | ||||||||
| Outbound Campaign Calling | ||||||||
| Visual Workflow Builder | ||||||||
| Cross-Call Memory | ||||||||
| Lead Qualification | ||||||||
| Appointment & Booking Scheduling | ||||||||
| Call Transcription & Summaries | ||||||||
| SMS Automation | Coming soon | |||||||
| Email Follow-up | ||||||||
| Real Estate Specific | ||||||||
| Property Enquiry Handling | ||||||||
| Inspection / Viewing Booking | ||||||||
| Tenant Application Processing | Roadmap | |||||||
| Maintenance Request Logging | ||||||||
| Rental Arrears Follow-up | ||||||||
| Portal Integration (Domain / REA) | Via API | Via API | ||||||
| Integrations | ||||||||
| PropertyMe | Via API | |||||||
| Rex Software | Via API | |||||||
| VaultRE | Via API | |||||||
| Google Calendar | ||||||||
| Zapier | ||||||||
| Microsoft 365 | ||||||||
| Compliance & Infrastructure | ||||||||
| Australian Data Sovereignty | Implied | Implied | ||||||
| ACMA Compliance | N/A | N/A | N/A | N/A | ||||
| Privacy Act Compliance | N/A | N/A | N/A | N/A | ||||
| Unlimited Concurrent Calls | ||||||||
| Flat-Rate Pricing | ||||||||
| No Lock-in Contract | ||||||||
Core Capabilities
24/7 Inbound Call Answering
Outbound Campaign Calling
Visual Workflow Builder
Cross-Call Memory
Lead Qualification
Appointment & Booking Scheduling
Call Transcription & Summaries
SMS Automation
Email Follow-up
Real Estate Specific
Property Enquiry Handling
Inspection / Viewing Booking
Tenant Application Processing
Maintenance Request Logging
Rental Arrears Follow-up
Portal Integration (Domain / REA)
Integrations
PropertyMe
Rex Software
VaultRE
Google Calendar
Zapier
Microsoft 365
Compliance & Infrastructure
Australian Data Sovereignty
ACMA Compliance
Privacy Act Compliance
Unlimited Concurrent Calls
Flat-Rate Pricing
No Lock-in Contract
Frontly is the only AI receptionist combining a Visual Workflow Builder with Cross-Call Memory.
Frontly is the only Australian AI receptionist with ACMA Compliance, Privacy Act Compliance, and Australian Data Sovereignty all explicitly verified.
Frontly is the only flat-rate AI receptionist with unlimited concurrent calls.
Frontly is the only platform combining outbound campaigns, SMS automation, and email follow-up in one flat monthly rate.
Comparison based on publicly available information from each vendor's website and product documentation as of April 2026. Where a vendor's marketing is ambiguous, we show '?'. We welcome corrections at sales@frontly.com.au.
FAQ
Frequently Asked Questions
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