🇦🇺Australian AI receptionist · Answers calls 24/7
Your AI receptionist. Answers your calls while you run your business.
Your calls answered, appointments booked and enquiries captured, day or night. Start with a ready-made receptionist for your industry, or connect Frontly to the software your team already uses.
See it for your industry
The short answer
What is Frontly?
Frontly is an Australian AI receptionist that answers business calls, books appointments and captures enquiries, so your team can focus on customers. It can work alongside your front desk or take care of your inbound phone reception.
FROM CALL TO BOOKING
Watch a Call Turn Into a Booked Appointment
One example call, start to finish: what the caller says, what Frontly does, and what is waiting in your dashboard when it hangs up.
- FrontlyThanks for calling. This is the AI receptionist. How can I help?
- CallerHi, I'd like to book a check-up. I haven't been in for a while.
- FrontlyHappy to help. Have you been to the practice before, or would this be your first visit?
- CallerFirst visit.
- FrontlyWelcome. I have Tuesday at 10:30 am or Thursday at 2:15 pm. Which suits you better?
- CallerTuesday at 10:30, please. It's Sam Taylor, on this mobile.
- FrontlyThanks, Sam. You're booked for a new-patient check-up on Tuesday at 10:30 am. I've just texted you the details.
- CallerThat's everything, thanks.
- FrontlyThanks for calling, Sam. See you on Tuesday. Goodbye.
In your Frontly dashboard
- Appointment
- New-patient check-up
- When
- Tuesday, 10:30 am
- Caller
- Sam Taylor, new patient
- Mobile
- From caller ID
- Booking added to your Frontly calendar
- SMS confirmation sent to the caller
- Full transcript saved to the call history
Start with the calls you need handled
Cover your everyday reception, connect your existing systems, or bring both together.
Keep your calls covered
Answer calls, take messages and book appointments in Frontly. Give your team a clear record of what each caller needs.
Find your Frontly planWork with the software you use
Keep using the software your team knows. Find your systems and discuss the reception tasks you want Frontly to handle from the start.
AI receptionist integrationsHEAR IT FOR YOURSELF
Ring It Now, or Listen to a Real Call
Talk to our AI receptionist straight from your browser. No signup. No credit card.
Test Call
Talk to the AI agent right now from your browser. Hear how Frontly handles a typical call.
This demo is a configured example. Your plan starts from a ready-made workflow for your industry, which you customise.
Prefer to listen? Hear a recorded demo call
Salon
Price question, booked within budget
WHAT IT DOES FOR YOU
More Than an Answering Service
Many answering services take a message. Frontly takes care of the call: it books the work, rings your customers back and speaks their language.
Keep customer follow-up moving
Reminders, recalls and follow-ups reach your customers while your team gets on with the day.
Confirm appointments
Call customers about upcoming bookings and capture their replies.
Bring customers back
Follow up overdue recalls, open quotes or previous enquiries.
Know what needs you
See who confirmed, asked for a callback or did not answer.
Make callers feel understood
Help customers ask for what they need in the language they are most comfortable speaking.
- More than 40 languages for your callers
- Choose a voice that suits your business
- Hear the voices and try a conversation
Your receptionist, your way
Your business changes. Your receptionist can change with it.
A head start
Begin with a ready-made receptionist for your industry.
Your way of working
Set the questions, answers and call handling that fit your business.
Room to change
Update it yourself in the visual builder, with email support when you need help.
A familiar welcome for returning callers
Frontly can draw on earlier conversations so callers spend less time repeating themselves.
- Recognise callers from earlier conversations
- Keep useful context for the next call
- Give your team the caller history
Know what every caller needed
Come back to clear messages, bookings and call summaries in your Frontly dashboard.
Clear outcomes
See bookings, messages and follow-up requests together.
The conversation on hand
Read the summary and transcript before calling someone back.
Your team in the loop
Send the notifications your team needs by email or text.
AI RECEPTIONIST VS ANSWERING SERVICE
An AI Receptionist, an Answering Service or Voicemail?
Compare how each option handles the calls your team cannot take. Human answering services vary by provider.
| When a call comes in | Frontly AI receptionist | Human answering service | Voicemail |
|---|---|---|---|
| Answers every call, day or night | Yes | Depends on the service | Records a message |
| Talks to the caller and answers their questions | Yes | Depends on the service | No |
| Books the appointment during the call | Yes | Depends on the service | No |
| Speaks the caller's language, in over 40 languages | Yes | Depends on the service | No |
| Rings your customers with reminders and follow-ups | Yes | Depends on the service | No |
| A full transcript of every call | Yes | Depends on the service | No |
| Change how calls are handled yourself, any time | Yes | Depends on the service | The greeting only |
Swipe the table to see the answering service and voicemail columns.
YOUR INDUSTRY
An AI Receptionist for Your Industry
From the emergency callout to the new-patient booking, see how Frontly handles the calls your business gets.
After-Hours Front Desk
Keep your business answering after you close. Frontly handles routine questions, captures requests and passes selected calls to your on-call team.
AI IVR
Let callers say what they need. Frontly answers routine questions and helps them reach the right team with a short briefing.
Real Estate Agencies
Answer listing questions, arrange property visits and capture appraisal requests while your agents meet buyers and sellers.
Property Management
Keep property managers focused on tenants and owners while Frontly answers the phone and captures the next request.
Trades & Home Services
Answer service questions, book visits and capture quote requests while you're on the tools. A booking calendar and message inbox are built into Frontly.
Plumbers
Frontly answers plumbing questions, books available visits and captures urgent requests while you work. The calendar and message inbox are built in.
Electricians
Answer installation questions, organise site visits and receive clear fault enquiries while you're on the job. Frontly includes a booking calendar and message inbox.
Heating & Cooling
Answer heating and cooling questions, book maintenance visits and capture repair requests. Frontly brings the receptionist, booking calendar and message inbox together.
Dental Practices
Give new and returning patients a useful next step, day or night.
General Practice
Handle appointment calls and routine practice questions while your reception team looks after patients who need them.
Law Firms & Legal Practices
Give new callers a useful first response while your lawyers focus on their work.
IT Services & MSPs
Capture the client, the issue and its impact before an engineer picks up. Keep support calls covered during busy periods and after hours.
Accounting & Bookkeeping
Answer service questions, book consultations and take clear messages while client work continues. Frontly includes a booking calendar for a solo accountant or small practice.
Hotels & Hospitality
Welcome the guest at your desk while Frontly answers reservation enquiries, guest questions and requests.
General Reception
Keep the front desk welcoming while Frontly answers routine questions, arranges appointments and connects callers to your team.
Small Business
Answer everyday questions, organise appointments and collect messages while you serve customers. The receptionist, booking calendar and message inbox work together.
Restaurants, Cafes & Takeaway
Frontly handles restaurant booking calls, menu questions and group requests while your floor team looks after diners.
Salons, Spas & Massage
Keep your hands on the client while Frontly handles service questions, appointments and reminder calls.
Gyms & Fitness Studios
Keep your coaches with members while Frontly answers joining questions, books introductory visits and follows up new interest.
Healthcare Clinics
Keep appointment requests, referral questions and practitioner messages moving while your team is in sessions.
Veterinary Clinics
Handle appointments, routine clinic questions and owner messages while vets and nurses look after the pets in front of them.
Recruitment & HR
Frontly asks your screening questions, arranges interviews and captures candidate calls while your recruiters focus on the next hire.
Event, Wedding & Function Venues
Keep new event calls moving while your coordinators are on the floor. Frontly answers venue questions, takes the details and arranges a visit.
Tour Operators & Attractions
Handle booking requests, meeting-point questions and guest updates while your guides stay with the group.
Training & Education
Frontly answers from your course information, arranges advice calls and follows up new interest while your team helps students choose.
ENTERPRISE
Built for Larger Operations Too
Call capacity sized in your agreement, outbound agents at scale, your own cloud or on-premise, and compliance set by your contract.
An AI front desk for the whole organisation
Calls answered in parallel on as many agents as you need, in more than 40 languages, routed to the right team in plain words.
Your cloud or on-premise
Run Frontly in your own cloud account or data centre, connected to your own systems during the call.
Compliance set by your contract
Calling rules are built in. Enterprise adds requirements such as PII handling and GDPR, by contract.
FAQ
Frequently Asked Questions
Yes. Let Frontly handle routine calls, after-hours enquiries or busy periods while your team looks after customers and calls that need a person. You can also use it for your inbound phone reception.
Yes. Forward calls from the number your customers already know to Frontly, or talk to us about moving it across. A direct connection to an existing phone system needs a compatibility review.
No. Frontly has its own bookings, messages and call history. If working with your existing software is essential, you can start that conversation straight away.
Yes. Explore the available integrations, or discuss a custom connection with us. The useful question is what you want the call to achieve in your system; we will confirm the connection and actions with you.
You choose the voice and how your receptionist greets callers. Frontly speaks naturally and never pretends to be a person. Try a live example and judge the conversation for yourself.
Yes. Your Frontly dashboard keeps the call summary, transcript and outcome together, along with the messages and bookings captured. You can also notify your team by email or text.
You customise a ready-made receptionist for your industry, then test and update it as your needs change. You control the questions, answers and call handling, with email support when you need help.
Your call records are hosted in Australia. Limited call content is processed overseas under no-retention terms to deliver the conversation. Our privacy page explains the data flow.
Give your callers a front desk that is always there
Start with everyday reception or connect Frontly to your existing systems. Choose the starting point that fits your business.