Will AI replace my receptionist?

Not necessarily. Many agencies use Frontly to handle after-hours calls, overflow, and routine enquiries while keeping their human receptionist for in-person visitors and complex client interactions. It's about augmentation, not replacement.

How much can I save by switching to an AI receptionist?

A full-time receptionist costs $55K-75K/year in salary alone, plus $15K-20K in on-costs. Frontly costs a fraction of this while providing 24/7 coverage. Most agencies save $50K-70K annually.

Frontly vs Hiring a Human Receptionist

A full-time receptionist costs $55K-75K/year, works 38 hours a week, and can only handle one call at a time. Frontly works 24/7, handles unlimited calls simultaneously, and costs a fraction of the price.

The numbers speak for themselves

Save $50K-70K/year compared to a full-time receptionist salary
24/7 coverage, not just 9-5 Monday to Friday
Handle 100 calls at once with no hold times and no missed calls
Never calls in sick, takes leave, or quits without notice
Integrates with your CRM, not just takes messages

Availability

Feature	Frontly	Human Receptionist
24/7/365 Coverage	Yes	No
Unlimited Concurrent Calls	Yes	No
No Sick Days or Leave	Yes	No
Instant Scale During Peak	Yes	No
Weekend & Public Holiday Coverage	Yes	Overtime
No Recruitment or Turnover Risk	Yes	No

24/7/365 Coverage

Frontly

Human Receptionist

Unlimited Concurrent Calls

Frontly

Human Receptionist

No Sick Days or Leave

Frontly

Human Receptionist

Instant Scale During Peak

Frontly

Human Receptionist

Weekend & Public Holiday Coverage

Frontly

Human Receptionist

Overtime

No Recruitment or Turnover Risk

Frontly

Human Receptionist

Capabilities

Feature	Frontly	Human Receptionist
CRM Data Entry & Search	Yes	Manual
Property Listing Knowledge	Real-time search	Must memorise
Consistent Call Quality	Yes	Varies
Multi-Language Support	Yes	Rare
Cross-Call Memory	Yes	Varies
Portal Lead Auto-Response	Yes	No
Outbound Campaign Calling	Yes	No
Automated Viewing Bookings	Yes	Manual

CRM Data Entry & Search

Frontly

Human Receptionist

Manual

Property Listing Knowledge

Frontly

Real-time search

Human Receptionist

Must memorise

Consistent Call Quality

Frontly

Human Receptionist

Varies

Multi-Language Support

Frontly

Human Receptionist

Rare

Cross-Call Memory

Frontly

Human Receptionist

Varies

Portal Lead Auto-Response

Frontly

Human Receptionist

Outbound Campaign Calling

Frontly

Human Receptionist

Automated Viewing Bookings

Frontly

Human Receptionist

Manual

Cost Comparison (Annual)

Feature	Frontly	Human Receptionist
Base Annual Cost	From ~$6K/year	$55K-75K/year
Superannuation (11.5%)	N/A	$6.3K-8.6K
Training & Onboarding	$0	$2K-5K
Leave Loading (17.5%)	N/A	$1.7K-2.3K
Workers Compensation	N/A	$500-1.5K
Recruitment (when they leave)	N/A	$3K-8K
True Annual Cost	From ~$6K	$70K-95K+

Base Annual Cost

Frontly

From ~$6K/year

Human Receptionist

$55K-75K/year

Superannuation (11.5%)

Frontly

N/A

Human Receptionist

$6.3K-8.6K

Training & Onboarding

Frontly

Human Receptionist

$2K-5K

Leave Loading (17.5%)

Frontly

N/A

Human Receptionist

$1.7K-2.3K

Workers Compensation

Frontly

N/A

Human Receptionist

$500-1.5K

Recruitment (when they leave)

Frontly

N/A

Human Receptionist

$3K-8K

True Annual Cost

Frontly

From ~$6K

Human Receptionist

$70K-95K+

Where Humans Still Win

Feature	Frontly	Human Receptionist
In-Person Visitor Reception	No	Yes
Complex Judgment Calls	Transfers to agent	Yes
Relationship Building in Person	No	Yes

In-Person Visitor Reception

Frontly

Human Receptionist

Complex Judgment Calls

Frontly

Transfers to agent

Human Receptionist

Relationship Building in Person

Frontly

Human Receptionist

DEEP DIVE

Key Differences Explained

The True Cost of a Human Receptionist

Salary ($55K-75K) is just the start. Add superannuation (11.5%), leave loading, workers comp, training, sick days, and recruitment costs when they leave. The true cost is $70K-95K/year, and they still only work 38 hours a week.

Frontly Augments, Not Replaces

Many agencies use Frontly alongside their existing team. The AI handles after-hours calls, overflow during peak times, and routine enquiries, freeing your human team for high-value client interactions.

Contact Us for Pricing

Frontly

From ~$500/month

24/7 coverage. Unlimited calls. All features included.

Human Receptionist

$55K-75K/year + on-costs

38 hours/week. One call at a time. Plus super, leave, training.

Also See

Frontly vs ReelAI Frontly vs Voqo AI Frontly vs AiDial Frontly vs Smith.ai Frontly vs OfficeHQ Frontly vs Aircall Frontly vs Virtual Receptionist Services Frontly vs Generic AI Platforms (Bland, Vapi, Air AI)

FAQ

Frequently Asked Questions

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