Question 1

Does AiDial charge a setup fee?

Accepted Answer

Yes. AiDial charges $1,500 for Core, $2,000 for Scale, and $3,000 for Max. That's in addition to the monthly plan. Frontly has no setup fee and includes the same white-glove onboarding in the standard monthly rate.

Question 2

How does AiDial's per-minute billing work?

Accepted Answer

AiDial includes a minute allowance per tier (300 for Core, 600 for Scale, 1,200 for Max) and charges per-minute overage beyond that: $0.55/min on Core, $0.45/min on Scale, $0.39/min on Max. A busy office doing 30+ calls per day routinely exhausts the minute allowance and accrues hundreds to thousands in monthly overage. Frontly is flat rate with unlimited inbound calls, so no overage is possible.

Question 3

Is AiDial's compliance included or an addon?

Accepted Answer

AiDial sells a Compliance Add-on at +$100/mo for 7-year call retention, PII redaction, and audit log access. Frontly includes all of that on every plan as standard, because for medical, legal, and property management customers, it is not optional.

Question 4

Which is better for a property management office with 40+ daily calls?

Accepted Answer

Frontly. At 40 calls per day × 4 minutes each = 4,800 minutes per month. AiDial Max includes 1,200 minutes; the remaining 3,600 minutes at $0.39/min = $1,404 in overage on top of the $499 base and any setup fee still being amortised. Frontly stays flat rate whether your office does 40 or 400 calls per day.

Question 5

Can I switch from AiDial to Frontly without losing my call flows?

Accepted Answer

Yes. We migrate your existing workflows, reconnect your integrations, and waive any first-month fees to make the switch risk-free. Most offices are live on Frontly within one business day.

Question 6

Does AiDial have a visual workflow builder?

Accepted Answer

No. AiDial offers configuration and setup support rather than a visual drag-and-drop workflow builder. Frontly's visual builder lets your team edit scripts, add branching logic, and update workflows directly without raising a support ticket.

Feature	Frontly	AiDial
White-Glove Onboarding Included	Yes	Included in setup fee
Live in Under a Day	Yes	Unstated
Ongoing Workflow Edits	Yes	Support ticket
Dedicated Account Manager on Enterprise	Yes	Yes

Frontly vs AiDial

Billing & Setup

Workflow & AI

Outbound Capability

Capture & Delivery

Compliance & Data

Support & Onboarding

Key Differences Explained

The $1,500 to $3,000 Setup Fee: What You're Really Paying For

Per-Minute Overage: Where the Bill Really Lands

Compliance Addon vs Compliance Included

Visual Workflow Builder vs Support Tickets

Contact Us for Pricing

Also See

Frequently Asked Questions

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Feature	Frontly	AiDial
No Setup Fee	Yes	No
Flat-Rate Monthly	Yes	No
Unlimited Inbound Calls	Yes	No
No Per-Minute Overage	Yes	No
All Features Included in Base Price	Yes	Compliance +$100/mo
Month-to-Month Contract	Yes	Yes

Feature	Frontly	AiDial
Visual Workflow Builder	Yes	No
Cross-Call Memory	Yes	No
Real-Time Dashboard	Yes	Yes
Custom Voice & Persona	Yes	Yes
Natural Conversation AI	Yes	Yes
Knowledge Base (RAG)	Yes	Limited

Feature	Frontly	AiDial
Outbound Campaign Manager	Yes	Yes
Multiple Campaign Agents	Yes	Limited
ACMA Compliance Built In	Yes	Yes
Smart Retry Logic	Yes	No

Feature	Frontly	AiDial
Bookings captured in vendor's own dashboard	Yes	Limited
Customer dashboard for transcripts + history	Yes	Yes
Email + SMS notifications as workflow tools	Yes	Yes
Up to 200 outbound agents per customer	Yes	Limited

Feature	Frontly	AiDial
Australian Data Sovereignty	Yes	Yes
ACMA Compliance	Yes	Unstated
Privacy Act 1988 Compliance	Yes	Yes
7-Year Retention & PII Redaction	Yes	Paid addon
Unlimited Concurrent Calls	Yes	Yes
Audit Log Access	Yes	Paid addon