FEATURES
Every Feature Your Australian Business Needs, Included.
Frontly's AI front desk comes with every capability on every plan. No feature paywalls. No add-on modules. No premium tier to unlock the basics. Just one flat rate, Australian-hosted, ACMA compliant, live in under a day.
Visual Workflow Builder
Design Call Flows Without Code
We Build It For You
Our team designs and configures your custom workflows based on your exact business requirements.
Pre-Built Templates
Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.
Fully Customisable
Tweak every word your AI says. Make changes yourself anytime after launch.
Drag-and-Drop Builder
10+ building blocks you can rearrange, duplicate, and configure without code.
Intelligent Branching
Route calls based on caller intent, time of day, property type, or any custom rule.
Cross-Call Memory
Your AI Remembers Every Caller
- Returning callers recognised instantly
- Caller preferences and history recalled across every call
- No repeating themselves, ever
- Full caller history at your fingertips
Frontly Dashboard
Your Cockpit For Every Call, Booking and Outcome
Every Booking In One Place
Inbound and outbound bookings land in your Frontly dashboard. Your team logs in each morning and acts on what came in overnight.
Full Transcript on Every Call
Every conversation is transcribed and stored. No more 'what did the caller actually say' guessing.
Cross-call History at a Glance
See every call from a returning customer, with the AI's qualifying answers and outcome already tagged.
Email + SMS as Workflow Tools
Configure the AI to email a confirmation, SMS a reminder, or alert your on-call team. As a workflow tool, not an integration project.
Live Status Across Inbound + Outbound
Watch active calls, in-progress campaigns, and capacity across all your AI agents from a single screen.
Outbound Campaign Manager
One of the First AI Phone Systems With Full Outbound Capability
Automated Outreach at Scale
Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.
Multiple Campaign Agents
Design different outbound agents for different scenarios. Activate the right one when you need it.
Same Workflow Designer
Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.
ACMA Compliant by Default
Every outbound call follows Australian telecommunications regulations. Compliance is built in, not bolted on.
Real-Time Call Outcomes
Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.
BUILT FOR AUSTRALIAN BUSINESS
Six Things Frontly Does That Matter to You Today
Everything below is included on every Frontly plan. No premium tier. No add-on fees. No setup surcharge.
24/7 AI Inbound Call Answering
Answers every call
Frontly answers within 3 rings day, night, weekends, and public holidays. No voicemail. No after-hours service. Your customers reach a natural-sounding AI agent whenever they call.
Appointment + Booking Capture
Books during the call
Frontly checks availability in its own scheduling system and books the appointment during the call. Bookings land in your Frontly dashboard with full transcript. Optional SMS and email confirmations to caller and team.
Frontly Dashboard
Your cockpit for every call
Every booking, lead, transcript, and outbound campaign outcome lives in your Frontly dashboard. Your team logs in each morning to act on what came in overnight. Live-call status, campaign progress, capacity, all in one place.
ACMA Compliance Built In
Every call, every time
Every inbound and outbound call complies with ACMA rules: Do Not Call Register checks, caller ID requirements, calling hour enforcement, and consent capture. Privacy Act 1988 compliant. Australian-hosted infrastructure. Full audit trail on every call.
Unlimited Concurrent Calls
No call queueing
Frontly answers 1 call or 500 calls at the same time. No queueing, no bottlenecks, no 'please hold' music. When a spike hits during tax season or an open-home weekend, every caller still gets answered in under 5 seconds.
Outbound Campaign Manager
Up to 200 outbound agents
Load a contact list and Frontly runs an ACMA-compliant outbound campaign: appointment reminders, dental recalls, rental arrears follow-up, tax-season chase calls, sales discovery. Up to 200 outbound AI agents per customer running in parallel. Outcomes captured in your Frontly dashboard.
HOW FRONTLY COMPARES
Every Feature, Every Competitor, Side by Side
An honest feature comparison against the AI receptionist platforms Australian businesses actually shortlist. We welcome corrections at [email protected].
| Feature | Frontly | ReelAI | Voqo AI | AiDial | Upfirst | Phonely | My AI Front Desk | Smith.ai |
|---|---|---|---|---|---|---|---|---|
| Core Capabilities | ||||||||
| 24/7 Inbound Call Answering | ||||||||
| Outbound Campaign Calling | ||||||||
| Visual Workflow Builder | ||||||||
| Cross-Call Memory | ||||||||
| Lead Qualification | ||||||||
| Appointment & Booking Scheduling | ||||||||
| Call Transcription & Summaries | ||||||||
| SMS Automation | Coming soon | |||||||
| Email Follow-up | ||||||||
| Capture & Delivery | ||||||||
| Bookings captured in vendor's own dashboard | Limited | Limited | Limited | Limited | ||||
| Email notifications as workflow tool | ||||||||
| SMS notifications as workflow tool | Coming soon | |||||||
| Live calls + transcripts in dashboard | ||||||||
| Up to 200 outbound agents per customer | ||||||||
| Compliance & Infrastructure | ||||||||
| Australian Data Sovereignty | Implied | Implied | ||||||
| ACMA Compliance | N/A | N/A | N/A | N/A | ||||
| Privacy Act Compliance | N/A | N/A | N/A | N/A | ||||
| Unlimited Concurrent Calls | ||||||||
| Flat-Rate Pricing | ||||||||
| No Lock-in Contract | ||||||||
Core Capabilities
24/7 Inbound Call Answering
Outbound Campaign Calling
Visual Workflow Builder
Cross-Call Memory
Lead Qualification
Appointment & Booking Scheduling
Call Transcription & Summaries
SMS Automation
Email Follow-up
Capture & Delivery
Bookings captured in vendor's own dashboard
Email notifications as workflow tool
SMS notifications as workflow tool
Live calls + transcripts in dashboard
Up to 200 outbound agents per customer
Compliance & Infrastructure
Australian Data Sovereignty
ACMA Compliance
Privacy Act Compliance
Unlimited Concurrent Calls
Flat-Rate Pricing
No Lock-in Contract
Frontly is the only AI calling platform combining a visual workflow builder with cross-call memory.
Frontly is the only Australian AI calling platform with ACMA compliance, Privacy Act compliance, and Australian data sovereignty all explicitly verified.
Frontly is the only flat-rate AI calling platform with unlimited concurrent calls AND up to 200 outbound agents per customer.
Frontly captures every booking, transcript and outcome in its own dashboard, no integration setup required.
Comparison based on publicly available information from each vendor's website and product documentation as of April 2026. Where a vendor's marketing is ambiguous, we show '?'. We welcome corrections at [email protected].
YOUR INDUSTRY
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- Hear a real AI agent handle a typical inbound call
- About 30 seconds from click to first hello
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